Shipping policy

Shipping & Returns Policy

Order Processing

All orders are processed within 1–2 business days.

We aim to pack and dispatch orders as quickly as possible and, where possible, orders are dispatched the same business day.

All orders are shipped from Queensland, Australia and are sent with tracking.

Once your order has been dispatched, you will receive an email with your tracking information.

Please note that delivery times are estimates and may vary depending on your location and circumstances outside our control.

Australian Shipping

Dreamtime Boho ships Australia-wide from Queensland.

Standard Shipping with Tracking — $14.95 AUD

Express Shipping with Tracking — $19.95 AUD

FREE Standard Shipping on Australian orders $199 AUD and over.

Free shipping applies to Standard Shipping within Australia. Express Shipping remains available for $19.95 AUD.

Delivery times may vary depending on your location. Regional and remote areas may take a little longer.

Delivery delays may occasionally occur due to weekends, public holidays, severe weather, transport disruptions, postal delays or other circumstances outside our control.

International Shipping

Dreamtime Boho ships worldwide from Queensland, Australia.

All international orders are sent with tracking. Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

New Zealand

Standard International Shipping with Tracking — $39.95 AUD

United States

Standard International Shipping with Tracking — $42.00 AUD

Shipping rates for other available international destinations are displayed at checkout.

If your country is not available at checkout, please contact us and we will be happy to assist.

International Delivery Delays

International delivery times are estimates only.

Delays may occur due to customs processing or customs holds, postal strikes or industrial action, severe weather, natural disasters, flight cancellations, transport disruptions, public holidays, border or government restrictions, local postal service delays or other unforeseen circumstances outside our control.

Customs processing may also add additional time to international deliveries.

Once an order has been dispatched, Dreamtime Boho cannot control delays caused by customs authorities, postal carriers or other circumstances outside our control.

All international orders are sent with tracking so you can follow the progress of your delivery.

Customs, Duties & Taxes

International customers are responsible for checking any customs and import requirements that apply in their destination country.

Any customs duties, import taxes, VAT, tariffs or other charges imposed by the destination country are the responsibility of the customer and are not included in the purchase price or shipping charge unless otherwise stated at checkout.

Customs requirements and charges vary between countries and are determined by the relevant authorities in the destination country.

Dreamtime Boho is not responsible for customs charges or delays caused by customs processing.

Change of Mind Returns

We do not offer refunds for change-of-mind purchases.

However, we are happy to offer an exchange or store credit for eligible change-of-mind returns.

Please contact us within 14 days of receiving your order if you would like to arrange a change-of-mind return.

Items must be returned unused, unworn and in their original condition.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are non-refundable.

Please contact us before returning an item so we can provide the correct return instructions and return address.

Once your return has been received and inspected, we will arrange your exchange or store credit.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible so we can assist you.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your rights under Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Your rights under Australian Consumer Law are not affected by our change-of-mind returns policy.

Where applicable, Dreamtime Boho will cover reasonable return postage costs for faulty or incorrectly supplied items.

Natural Leather & Handcrafted Products

Many Dreamtime Boho products are individually handcrafted using genuine leather, suede, natural stones and other natural materials.

Natural variations in leather grain, texture, colour and markings are part of the individual character of genuine leather and are not considered faults.

As many of our pieces are handcrafted, hand tooled or hand painted, slight variations may occur between individual pieces. These beautiful variations are part of what makes each Dreamtime Boho piece unique.

For questions regarding shipping, returns or your order, please contact:

Dreamtime Boho
Queensland, Australia
Email: dreamtimeboho@gmail.com